Shipping policy

Shipping Policy – TorToys.pk

Last Updated: June 2026

Thank you for shopping with TorToys.pk. We are committed to delivering your orders safely and efficiently across Pakistan. Please review our Shipping Policy below.

1. Delivery Coverage

TorToys.pk offers nationwide delivery across Pakistan through trusted courier partners.

Delivery availability may vary for certain remote areas.

2. Order Processing

  • Orders are typically processed within 1–2 business days after confirmation.

  • Orders placed on weekends or public holidays may be processed on the next working day.

  • During sales, promotions, or peak seasons, processing times may be slightly extended.

3. Delivery Time

Estimated delivery times:

Location Estimated Delivery Time
Major Cities 2–5 Business Days
Other Cities & Towns 3–7 Business Days
Remote Areas 5–10 Business Days

Delivery times are estimates and may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.

4. Shipping Charges

Shipping charges are calculated at checkout and may vary depending on:

  • Delivery location

  • Product size and weight

  • Ongoing promotions or free shipping offers

Any applicable shipping charges will be clearly displayed before order confirmation.

5. Order Tracking

Once your order has been dispatched, you may receive a tracking number via SMS, WhatsApp, email, or phone call, depending on availability.

Customers can use the tracking number to monitor delivery progress through the courier's tracking system.

6. Delivery Attempts

Our courier partners typically make multiple delivery attempts.

To avoid delays:

  • Ensure your contact number is active and reachable.

  • Provide a complete and accurate delivery address.

If delivery fails due to incorrect information or customer unavailability, additional delivery charges may apply.

7. Cash on Delivery (COD)

TorToys.pk may offer Cash on Delivery (COD) services for eligible locations.

Orders may be verified through a confirmation call, SMS, or WhatsApp message before dispatch.

TorToys.pk reserves the right to refuse COD service for certain orders or locations.

8. Damaged or Missing Items

If your package arrives damaged or incomplete:

  • Report the issue within 48 hours of delivery.

  • Provide clear photos or videos of the package and product.

  • Contact our support team immediately for assistance.

Claims submitted after 48 hours may not be eligible for review.

9. Delayed Deliveries

While we strive to deliver orders on time, delays may occasionally occur due to:

  • Courier network issues

  • Weather conditions

  • Public holidays

  • Security situations

  • Natural disasters or other unforeseen events

TorToys.pk is not responsible for delays caused by third-party courier services.

10. Refused or Unaccepted Orders

Customers who repeatedly refuse confirmed orders may have future Cash on Delivery privileges restricted or removed.

TorToys.pk reserves the right to cancel orders suspected of fraudulent activity.

11. Incorrect Address Information

Customers are responsible for providing accurate shipping information.

TorToys.pk will not be responsible for delivery delays or failed deliveries resulting from incorrect addresses or contact details.

12. Contact Us

For shipping-related inquiries, please contact us:

TorToys.pk
Website: TorToys.pk
Email: support@tortoys.pk
WhatsApp: [Your WhatsApp Number]

By placing an order with TorToys.pk, you agree to the terms outlined in this Shipping Policy.